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Code of Ethics

For Coaches, Mentors and Supervisors INTRODUCTION AND PURPOSE All the global signatories see ethics at the centre of our personal and professional lives. It is the glue that forms who we are, what we do, the values we support, the decisions we take, the way we interact with people, including those we work with, and what we believe is ‘right’ and ‘wrong’, and is, or is not ‘true’. Ethics form our moral compass, the passions that guide us, and each of us is different. We have different backgrounds, cultures, experiences, and geographies, and this will, of course, impact our responses. Fundamentally, ethics exists in our relationships, and we relate across differences which, used in its broadest sense, include geography, gender, neurodiversity, sexual identity and orientation, age, heritage, religion, disability. This will impact our experiences and those of the people we work with. So when we meet our coachees, mentees and supervisees, we are each bringing our own beliefs. Part of our work is our need to discover, hear and acknowledge the particular norms, prejudices and assumptions that we can fall into. We may hold what we think are truths unconsciously. How will this affect the decisions we make personally and professionally? And how does a Global Code of Ethics help us? Why is it important, relevant and inspiring to our practice? EXECUTIVE SUMMARY The Code reflects the aspired state of professionalism and the professional core values that we strive for. Even the reference to ‘global’ reminds us that what we might believe from our own ethical standpoint may not be the case in other cultures. So our Code helps us navigate the world now and in the future. This will include providing support in a changing world, where we are becoming increasingly professionalised and supported by digital technologies, including data science and Artificial Intelligence (AI). And a world where we see that the ‘other-than-human’ world faces major challenges in the current climate and biodiversity crisis, from wildfires, to floods, drought, crop failure and famine. A world where racism is still prevalent and impacting ours’ and others’ experiences. All our members, in their roles as coaches, mentors, supervisors, trainers/training providers, and students, as part of their continuing membership, agree to adhere to the elements and principles of this Code of Ethics and to use them as the basis for discussion and, if appropriate, complaints. We understand that to adhere to a code takes lasting self-work, work we will continue to do throughout our personal and professional lives. It aligns with the Professional Charter for Coaching and Mentoring, which is drafted in accordance with European law, and is registered on the dedicated European Union database, which lists self-regulation initiatives in Europe. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 1 V4 While our Code cannot be legally binding or a rule book exactly, we only have to remember how many member countries there are with different legal frameworks - it helps us to think about our practice. We can use its guidance as we come across questions and challenges to promote the development of professional excellence and to make ethics come alive. VALUES These are the values that we support, along with definitions and examples of behaviours. Integrity Acting with honesty, fairness, and consistency in all professional interactions ● I understand confidentiality is crucial to working together (except in the unlikely event of illegality or risk of harm). ● I seek to be fair in my dealings with all people. ● I genuinely value you and value everyone equally. ● I respect boundaries in coaching/mentoring/supervision, for example, it is not counselling, psychotherapy or medical intervention. Courage Choosing to act ethically, even when it feels uncomfortable ● I approach and clarify situations that may constitute an ethical dilemma. ● I acknowledge that each session has a unique identity and richness. ● I approach each session with an open mind and innovation. Respect Valuing people, cultures, and perspectives, and responding in ways that honour their dignity ● I treat people and their personalities with dignity. ● I listen actively. ● I seek to understand. ● I bring my ‘whole self’ into the session. Responsibility Being accountable for our actions and committed to doing what is ethically required ● I support coaching, mentoring and supervision as professional practice. ● I commit to my continuous learning and development and will be guided by the Code. ● I value individual uniqueness and creativity, and support collaborative action to meet development needs. ● I aim to support the client/learner’s best interests and cultural identity. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 2 V4 Making a difference Creating a positive impact through our work ● I aim to help the client/learner grow through each interaction. ● I desire to make a positive contribution to the sectors in which I coach/mentor/supervise. ● I thrive in navigating clients/learners through seasons of change and transition. THE CODE OF ETHICS The Code is arranged into five sections and covers the bodies’ general expectations of professional behaviour and conduct, as well as the list of all the membership bodies that have signed up to this Code of Ethics: 1. Words and languages 2. Beginnings and endings 3. Professional conduct 4. Excellent practice 5. Signatories to the Global Code of Ethics 1. Words and languages The Code is currently available in various languages. If you can help with translation into your language, please contact administrator@emccglobal.org For reasons of brevity, this Code, where appropriate, refers to: ● Coachees, mentees, supervisees, and students as ‘clients or learners’ ● Coaches, mentors, supervisors, and trainers/training providers as ‘practising members’ or ‘members’. ● Coaching, mentoring, and supervision work as ‘professional work’. ● Coaching, mentoring, and supervision as a ‘profession’. The signatories to this Code acknowledge that the terms ‘profession’ and ‘professional’ are being used for activities that are not always under statutory regulation but are being increasingly professionalised and self-regulated. The signatories to this Code acknowledge that the titles ‘Coach’, ‘Mentor’ and ‘Supervisor’ are not protected and may be used by anyone in the field of practice, member or not member of a professional body. Each signatory will define exactly which of its members and other stakeholders are expected to abide by this Code (who are hereafter collectively referred to as ‘the members’). For a proper understanding of this Code, members use their own professional body’s definitions and terminology for the precise keywords, e.g., coach, coaching, client, learner, member, mentor, mentoring, sponsor, supervisor, supervision, and technology. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 3 V4 2. Beginnings When professionally working with clients or learners in any capacity, members conduct themselves in accordance with this Code, committed to delivering the level of service that may reasonably be expected of a practising member. Before they start working with a client or learner, members make this Code available and explain and make explicit their commitment to abide by this Code. Members will also make their clients, learners and sponsors aware of their respective bodies’ complaints procedures. Before starting work with a client or learner, members ensure that the client, learner or sponsor knows and fully understands the nature, terms, and conditions of the coaching, mentoring, or supervision agreement, including financial, logistical, and confidentiality arrangements. Members use their professional knowledge and experience to understand their clients, learners and sponsors' expectations and reach an agreement on how they plan to meet them. Members will also try to take into account the needs and expectations of other relevant stakeholders. Members are open and transparent about the methods used initially and introduced flexibly to meet the client or learner’s contextual needs. Members willingly share available information about the processes and standards involved. Members ensure that the duration of the work is appropriate to achieve the client, learner and sponsor goals, and actively promote the client or learner's independence, self-reliance and sense of empowerment. Members check on the setting in which any coaching, mentoring or supervision takes place to maintain optimal conditions for learning and reflection towards achieving agreed goals. Members are guided by their client or learner’s interests while remaining aware of the shared responsibility to safeguard that these interests do not harm those of sponsors, stakeholders, wider society, or the natural environment. 3. Professional conduct Integrity Members are suitably qualified to work with their chosen client, learner group and honestly represent their relevant experience, professional qualifications, memberships, and certifications/accreditations to clients, learners, sponsors, stakeholders, and fellow practitioners. In communication with any party, members accurately represent the value they provide and have been accredited with by clients or learners, as a coach, mentor, or supervisor. Members ensure that no false or misleading claims are made, or implied, about their professional competence, qualifications, or accreditation in any published, promotional material, or otherwise. Members always attribute ownership of work, ideas, and materials of others to the originator and not claim them as their own. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 4 V4 Members disclose any conflict of interest and act within applicable law and not in any way encourage, assist or collude with conduct that is dishonest, unlawful, unprofessional, unjust, or discriminatory. Confidentiality When working with clients/learners, members maintain the strictest level of confidentiality with all client, learner and sponsor information unless the release of information is required by law. Members are explicit with clients, learners and sponsors about the conditions under which confidentiality cannot be maintained (e.g., illegal activity, danger to self or others) and gain agreement to that limit of confidentiality wherever possible. Members keep, store and dispose of all data and records of their client, learner work, including digital notes, files and communications, in a manner that ensures the best possible confidentiality, security, and privacy, and complies with all relevant laws and agreements that exist in their client’s country regarding data protection and privacy. Members inform clients or learners that they are receiving supervision and identify that the client or learner may be referred to anonymously in this context. The client or learner should be assured that the supervision relationship is itself confidential. If the client or learner is a child or a vulnerable adult, members make arrangements with the client’s sponsors or guardian to ensure an appropriate level of confidentiality and safeguarding boundary in the interest of the client or learner, also complying with all relevant legislation and safeguarding practices. Inappropriate interactions Members are responsible for setting and maintaining clear, appropriate, and culturally sensitive boundaries that govern all physical and virtual interactions with clients, learners or sponsors. Members strictly avoid pursuing and refrain from engaging in any romantic or sexual relationships with current clients, learners or sponsors. Conflicts of interest Members do not exploit a client or learner, or seek to gain any inappropriate financial or non-financial advantage from the relationship, nor use the client or learner’s personal, professional or other data, without their consent. To avoid any conflict of interest, members actively separate a professional relationship with a client or learner from other forms of relationships. Members remain vigilant about potential conflicts of interest of either a commercial or personal nature arising through the working relationship and address them quickly and effectively in order to ensure that there is no detriment to the client, learner or sponsor. Members consider the impact of any client or learner relationships on other client or learner relationships and discuss any potential conflict of interest with those who might be affected. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 5 V4 Members disclose any conflict of interest openly and transparently with the client or learner, and if a conflict arises that cannot be managed effectively, agree to withdraw from the relationship. Ending professional relationships and ongoing responsibilities Members respect the client's or learner’s right to end the engagement at any point in the process, subject to the provisions of the coaching, mentoring, or supervision service agreement. Members encourage the client, learner or sponsor to terminate the coaching, mentoring, or supervision engagement if it is believed that the client, learner or sponsor would be better served by a different form of professional help. Members have clear service continuity plans in place if they are unexpectedly unable to complete an engagement, and these will be shared so that clients or learners are prepared. This could be through the member’s own sudden incapacitation or that of a family member, their own deterioration mentally or physically or their unexpected death. Members are required to have a provision for the transfer of current clients and learners and their records in the event of the planned termination of practice, for example, through retirement. Members understand that their professional responsibilities continue beyond the end of the professional relationship. These include: ● Maintenance of confidentiality of all information in relation to clients, learners and sponsors with careful and ethical management of confidential, personal, or other data. ● Avoidance of any exploitation of the former relationship, which could damage the professionalism or integrity of the member or the professional community. ● Provision of any follow-up evaluation or action that has been agreed to. Maintaining the reputation of the profession Members behave in a way that always enhances the positive reputation of a professional service, for example, ensuring that the use of technology is aligned with professional or legal standards. Members demonstrate respect for the innovative variety of practices used by members and other individuals in the profession and the diverse ethically informed approaches to coaching, mentoring, and supervision, including the use of data technologies and AI. Acting responsibly Members abide by their respective bodies’ statements and policies on inclusion, diversity, social responsibility and climate change. Members avoid knowingly discriminating on any grounds and will seek to enhance their own awareness of possible areas for discrimination and bias, including in the use of technology or inaccurate or fake data. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 6 V4 Members remain aware of the potential for unconscious bias and systemic injustice and seek to ensure that they take a respectful and inclusive approach, which embraces and explores individual differences. Members challenge constructively and offer support to any colleagues, employees, service providers and clients who are perceived to be discriminatory or unwilling to take responsibility for their behaviour and actions. Members monitor their spoken, written, and non-verbal communication for implicit bias or discrimination. Members engage in professional development activities that contribute to increased self-awareness in relation to inclusion, diversity, technology, latest developments in societal or environmental needs. Breaches of professional conduct Members accept that any breach of the code that is upheld in a complaints procedure may result in sanctions, including loss of accredited status and/or body membership. A member will challenge another member if they have reasonable cause to believe that the member is acting in an unethical manner and, failing resolution, report that person to the relevant professional body. Legal and statutory obligations and duties Members are obliged to stay up to date and comply with: ● All relevant statutory requirements in the countries in which their professional work takes place ● Safeguarding legislation when working with children or vulnerable adults ● The relevant organisational policies and procedures of the work context Members hold appropriate professional indemnity insurance to cover their coaching, mentoring and supervising work for the countries in which they operate and where such indemnity insurance is available. 4. Excellent practice Ability to perform Members operate within the limit of their professional competence. Members should refer the client or learner to a more experienced or suitably qualified practicing member where appropriate. Members will be fit and healthy enough to practice. If they are not, or are unsure if they are able to practice safely for health reasons, they will seek professional guidance or support. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 7 V4 On-going supervision Members engage in supervision with a suitably qualified/experienced supervisor or peer supervision with a level of frequency that is appropriate to their coaching, mentoring or supervision practice, the requirements of their professional body and level of accreditation, and maintain evidence of engagement in reflective practice. Members ensure that any other existing relationship within the supervision, professional or personal, does not interfere with the quality of the supervision space. Members discuss any ethical dilemmas and potential, or actual, breaches of this Code, including any arising from the use of AI and technology, with their supervisor or peer supervision group for support and guidance. Continuing professional development Members develop their coaching, mentoring and supervision capabilities by participating in sustainable, creative and ethically attuned training and future-focused, continuing professional development (CPD) activities. Members are expected to make a contribution to the professional community that is appropriate to their level of expertise. Forms this may take include informal peer support to fellow practising members, contributing to advancing the profession - research, writing, volunteering, etc. Members systematically reflect on and evaluate the quality and relevance of their work and outcomes through feedback from clients, learners, sponsors and stakeholders, and other CPD activities, to improve their practice and insight. 5. Signatories to the Global Code of Ethics for Coaches, Mentors and Supervisors All the signatories to the code are professional bodies. The Global Code of Ethics is an overarching ethical framework for the signatories and does not cover complaint procedures or every potential ethical dilemma. Instead, it devolves responsibility for overall governance to each signatory to develop and apply specific policies and procedures that reflect the range of ethical nuances relating to diversity of practice and local or specific contexts. Any such additions will not contradict the essence of the Code, nor carry an obligation for other co- signatories to adopt. These additions may be shared by signatories as part of ongoing collaborative exchanges between professional bodies. Signatories to the Global Code of Ethics will not become involved in any complaint that relates to another signatory organisation. Any such complaint should be taken directly to that organisation. © GcoE 2016 Updated June 2021 / December 2025 P a g e | 8 V4 For more details about each code signatory, including membership, accreditation, standards, governance, and complaints procedures, please visit the signatory’s relevant websites. The current signatories to the code can be found here: Co-Signatories to the Global Code of Ethics To explore how to become a Signatory to the Global Code of Ethics, please contact: administrator@emccglobal.org © GcoE 2016 Updated June 2021 / December 2025 P a g e | 9 V4

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I adhere to the EMCC Global code of Ethics. You can find it below:

Privacy & Website Policy

LARK COACHING Privacy Notice and Website Policy (see 13 below) Business Name: Lark Coaching Data Controller: Lauren Richards, Coach and Director Email: larkcoaching@gmail.com Effective Date: 3rd June 2026 Review Date: 3rd June 2027 1. Introduction Lark Coaching is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Notice explains how we collect, use, store, share, and protect your personal information when you engage with our coaching services. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Lark Coaching provides ADHD and AuDHD coaching for adults, young people aged 13 and over, and parents and families where appropriate. For the purposes of data protection law, Lauren Richards is the Data Controller responsible for your personal information. 2. Information We Collect The information we collect depends on the services you receive and your relationship with Lark Coaching. Personal Information We may collect: •Full name •Home address •Email address •Telephone number •Date of birth •Emergency contact details •Parent or carer contact details (where applicable) Coaching Information We may collect: •Coaching goals and objectives •Session notes •Relevant personal history •Referral information •Records of meetings and decisions •Progress information and outcomes Health and Wellbeing Information Where necessary to provide safe and appropriate support, we may collect: •Health information •Medical history •Relevant diagnoses •ADHD and neurodevelopmental information •Autism-related information •Mental health information •GP details •Safeguarding information •Psychological assessment information where relevant This information is considered special category data and is afforded additional protection under UK GDPR. Young People (13–18) Where coaching is provided to a young person, we may collect: •Date of birth •Parent/carer contact details •Consent records •Relevant educational information •Wellbeing and safeguarding information 3. Why We Collect Your Information We collect and process personal information to: •Provide coaching services •Understand your needs, strengths, and goals •Deliver personalised support •Monitor progress and outcomes •Communicate regarding appointments and services •Maintain accurate records •Support safeguarding responsibilities •Respond to emergencies where necessary •Comply with legal, regulatory, and professional obligations •Operate and manage our coaching practice safely and effectively 4. Lawful Basis for Processing Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on: Contract Processing is necessary to provide coaching services requested by you. Consent Where you have provided clear consent for us to process your information for specific purposes. You may withdraw your consent at any time. Legitimate Interests Processing is necessary for the effective management, administration, and operation of our coaching practice. Legal Obligation Where we are required by law to process or disclose information. Vital Interests Where processing is necessary to protect someone's life, health, safety, or wellbeing. 5. Special Category Data Certain information we collect, including health, neurodevelopmental, and mental health information, is classified as special category data. Where we process special category data, we do so because: •You have provided explicit consent; •Processing is necessary to protect vital interests; •Processing is necessary for safeguarding purposes; or •Another lawful condition under UK GDPR applies. 6. How We Store and Protect Your Information We take appropriate technical and organisational measures to protect your information. These measures include: •Password-protected devices •Secure email systems •Secure cloud storage •Encrypted platforms where available •Restricted access to information •Secure online coaching platforms including Google Meet and Zoom •Locked storage for any paper records Only those who need access to your information for legitimate purposes will have access to it. 7. Online Coaching Online coaching sessions may be delivered using secure video conferencing platforms such as Google Meet. To protect your privacy: •Meeting links are shared directly with participants •Sessions are password protected where available •Sessions are not recorded unless agreed in advance •Participants are encouraged to attend from a private location Where recordings are agreed, separate consent will be obtained. 8. Sharing Information We treat your information confidentially and do not sell or share your personal information for marketing purposes. Information may be shared where: •You have provided consent •There is a safeguarding concern •There is a risk of serious harm to yourself or others •Disclosure is required by law •A court order requires disclosure •Information sharing is necessary in the public interest •It is necessary to work collaboratively with professionals supporting your care, wellbeing, or education This may include: •GPs •Schools or colleges •Educational professionals •Social care services •Healthcare professionals •Emergency services •Legal authorities where required 9. Confidentiality and Safeguarding Lark Coaching operates within professional standards of confidentiality and ethical practice. Lauren Richards is a member of the European Mentoring and Coaching Council (EMCC) and adheres to the EMCC Global Code of Ethics, which requires the protection of client confidentiality, professional integrity, and responsible handling of personal information. Information shared during coaching sessions will remain confidential except where disclosure is necessary for safeguarding, legal, or ethical reasons. Confidentiality may be limited where: •There is a concern about serious harm to yourself or another person •A child or vulnerable adult is at risk •There is a legal requirement to disclose information •A court orders disclosure •Public safety concerns override confidentiality obligations Where possible, concerns about disclosure will be discussed with you beforehand. 10. Information from Third Parties We may obtain information from: •You directly •Parents or carers •Family members •Referring professionals •Schools or educational providers •Healthcare professionals (with consent where appropriate) 11. Retention of Information We retain information only for as long as necessary. Our retention periods are: •Adult client records: Up to 7 years after coaching ends •Young person records: Until age 25 or 7 years after coaching ends, whichever is longer where safeguarding considerations apply •Financial and accounting records: 6 years in accordance with legal requirements At the end of the retention period, information is securely deleted, anonymised, or destroyed. 12. Your Rights Under UK GDPR, you have the right to: •Access your personal information •Request correction of inaccurate information •Request deletion of information in certain circumstances •Restrict processing •Object to processing •Request transfer of your information to another organisation •Withdraw consent at any time where consent is relied upon Requests should be made using the contact details provided in this notice. We will respond within one month unless an extension is permitted by law. 13. Website Privacy and Cookie Policy Information Collected Through Our Website When you visit the Lark Coaching website, we may collect certain information automatically and directly from you. Information you provide may include: •Name •Email address •Telephone number •Information contained within enquiry forms or messages •Any information voluntarily provided when booking a discovery call or requesting services How We Use Website Information Information submitted through our website may be used to: •Respond to enquiries •Arrange consultations or coaching sessions •Provide information about services requested •Maintain records of communications •Improve our website and services •Meet legal and regulatory obligations We will not use your information for marketing purposes without your consent. Website Analytics We may collect anonymous information about how visitors use our website, including: •IP address •Browser type •Device type •Pages visited •Time spent on pages •Referral sources This information helps us improve website functionality and user experience. Where analytics tools are used, data is collected in an aggregated form and is not used to identify individual visitors. Cookies Cookies are small text files stored on your device when you visit a website. We may use cookies to: •Ensure the website functions properly •Improve website performance •Analyse visitor behaviour •Remember user preferences Cookies do not usually identify you personally. You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality. Where required by law, cookie consent will be requested when you first visit the website. Contact Forms When you submit information through a website contact form: •The information is transmitted securely where possible •It is used solely to respond to your enquiry or provide requested services •It is not sold or shared with third parties for marketing purposes •It is retained only for as long as necessary for business and legal purposes Third-Party Services Our website may contain links to third-party websites or use third-party services such as: •Google Meet •Zoom •Calendly •Google Analytics •Website hosting providers These third parties have their own privacy policies, and we encourage you to review them before providing personal information. 14. Changes to This Privacy Notice We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance, or business practices. The latest version will always be available upon request and through our website where applicable. 15. Complaints If you have concerns about how your information is handled, please contact us first so we can attempt to resolve the matter promptly and fairly. As a member of the European Mentoring and Coaching Council (EMCC), Lauren Richards is committed to maintaining high professional and ethical standards. If you believe your concerns relate to professional conduct or ethical practice, you may also seek guidance through the EMCC complaints process. You also have the right to complain to the Information Commissioner's Office (ICO): Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Website: www.ico.org.uk Contact Lauren Richards Lark Coaching Email: larkcoaching@gmail.com If you have any questions about this Privacy Notice or how your personal information is processed, please get in touch.

Terms & Conditions

Terms and Conditions Lark Coaching Effective Date: 8th June 2026 1. Introduction Welcome to Lark Coaching ("we," "us," "our"). These Terms and Conditions govern the provision of coaching services offered by Lark Coaching and form a legally binding agreement between Lark Coaching and the client ("you," "your"). By purchasing, booking, or participating in our coaching services, you agree to be bound by these Terms and Conditions. 2. Services Lark Coaching provides coaching services, which may include: •One-to-one coaching sessions •Group coaching programmes •Workshops and training sessions •Online courses and educational materials •Business, career, leadership, wellbeing, or personal development coaching Specific details of services will be outlined in your coaching agreement, proposal, booking confirmation, or programme description. 3. Coaching Relationship You acknowledge and agree that: •Coaching is a collaborative process designed to support personal and professional development. •Coaching is not therapy, counselling, psychotherapy, psychiatric treatment, legal advice, financial advice, or medical treatment. •You remain solely responsible for your decisions, actions, and results. •No guarantees are made regarding specific outcomes or achievements. 4. Client Responsibilities As a client, you agree to: •Participate actively in coaching sessions. •Provide accurate information when reasonably requested. •Complete agreed actions and exercises between sessions. •Communicate respectfully and professionally. •Attend scheduled sessions on time. You understand that your success depends largely on your own commitment and effort. 5. Fees and Payment 5.1 Fees Fees for coaching services are as stated in your proposal, invoice, programme details, or booking confirmation. 5.2 Payment Terms •Payment must be made in full before services commence unless otherwise agreed in writing. •Instalment plans may be offered at our discretion. •Failure to make payment may result in suspension or termination of services. 5.3 Late Payments Any overdue payments may incur reasonable administration fees and interest where permitted by law. 6. Cancellation and Rescheduling 6.1 Client Cancellation Clients may reschedule a coaching session by providing at least 48 hours' notice. 6.2 Late Cancellation Where less than 48 hours' notice is provided: •The session may be forfeited; or •A cancellation fee of up to 100% of the session fee may apply. 6.3 No-Shows Failure to attend a scheduled session without notice will be treated as a completed session and no refund will be provided. 6.4 Coach Cancellation If Lark Coaching needs to reschedule a session, reasonable notice will be provided and an alternative appointment will be offered. 7. Refund Policy Unless otherwise stated in writing: •Coaching fees are non-refundable. •Refunds for programmes, workshops, or courses are subject to the specific refund policy communicated at the time of purchase. •Exceptional circumstances may be considered at our sole discretion. 8. Confidentiality Lark Coaching will treat information shared during coaching sessions as confidential except where: •Disclosure is required by law; •There is a risk of serious harm to yourself or others; •Information is already publicly available; or •You provide written consent for disclosure. You are also expected to respect the confidentiality of any group coaching participants. 9. Intellectual Property All materials provided by Lark Coaching, including: •Workbooks •Templates •Training materials •Videos •Presentations •Course content remain the intellectual property of Lark Coaching unless otherwise stated. You may use these materials for your personal use only and may not: •Reproduce •Distribute •Sell •Share •Modify without prior written permission. 10. Online Sessions and Technology Where coaching is delivered online: •You are responsible for ensuring access to suitable technology and internet connectivity. •Lark Coaching is not liable for interruptions caused by technical issues beyond our reasonable control. •Sessions may be conducted through approved video conferencing platforms. 11. Limitation of Liability To the maximum extent permitted by law: •Lark Coaching shall not be liable for any indirect, incidental, special, consequential, or punitive damages. •Our total liability arising from any claim relating to our services shall not exceed the amount paid by you for the relevant services. •We do not guarantee any specific business, financial, personal, or professional outcome. Nothing in these Terms excludes liability that cannot legally be excluded. 12. Health and Wellbeing Disclaimer You acknowledge that: •Coaching is not a substitute for medical, psychological, therapeutic, or psychiatric care. •If you have concerns regarding your mental or physical health, you should seek appropriate professional advice. •You remain responsible for your own health and wellbeing decisions. 13. Termination Either party may terminate the coaching relationship by providing written notice. Lark Coaching reserves the right to terminate services immediately where: •Fees remain unpaid; •Inappropriate, abusive, or unlawful behaviour occurs; •Continued coaching is no longer appropriate. Any fees already paid may be non-refundable. 14. Data Protection and Privacy Lark Coaching will process personal information in accordance with applicable data protection laws and its Privacy Policy. Information collected may be used for: •Delivering coaching services •Scheduling sessions •Client administration •Legal and regulatory compliance 15. Force Majeure Lark Coaching shall not be liable for delays or failure to perform services resulting from circumstances beyond reasonable control, including: •Natural disasters •Government restrictions •Power outages •Internet failures •Illness •Other unforeseen events 16. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 17. Contact Information Lark Coaching Email: larkcoaching@gmail.com Website: www.larkcoaching.co.uk Business Address: 17 Willmotts Close, Chilton Polden, TA7 9DL By booking, purchasing, or participating in any coaching service provided by Lark Coaching, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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